Framework

Infantino’s opponents developing new framework for running world football | Fifa

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Gianni Infantino’s opponents are working together to produce a new framework for running world football to replace what they regard as a system of patronage that Fifa has adopted since he replaced Sepp Blatter as president 10 years ago. Repeated calls from Uefa, Concacaf and the Asian Football Confederation for an independent review of Fifa’s … Read more

Egypt as a Global Operations Hub: How It Got Here, and a Framework for Where It Goes Next

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In 2003, a newly established subsidiary of Telecom Egypt called Xceed began its first contact center operations in Cairo, handling customer-facing communications for global companies. Its early contracts were straightforward: inbound voice support, handled in Arabic, English, and French. At the time, India, China, and Malaysia dominated the global outsourcing conversation, with Egypt not even … Read more